Help centre
Frequently Asked Questions
Quick answers about orders, delivery and returns.
Find answers about shipping, returns, authenticity and customer support at Velocify Store.
What products does Velocify Store offer?
Velocify offers fragrances, drinkware, wireless headphones, caps and everyday lifestyle accessories.
Are Velocify products authentic and high quality?
Product information reflects the details available for each listing. We are reviewing sourcing and edition details across our catalogue. Please contact us before ordering if you need confirmation about a specific item. We do not make blanket authenticity claims beyond the verification available for that product.
How long does shipping take?
Orders are generally processed within 1–3 business days. Standard shipping takes 5–10 business days and express 3–7 business days where available. The options and delivery estimate shown at checkout are the source of truth. Tracking is provided after dispatch.
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email to follow your package.
What is your return and refund policy?
Velocify does not accept customer returns. For damaged, defective or incorrect items, contact us at velocifyllc@gmail.com within 48 hours of delivery.
What payment methods do you accept?
Available payment methods are displayed at checkout. Digital wallet availability can vary by device, browser and account.
How do I contact customer support?
Email us at velocifyllc@gmail.com. We aim to respond within 24–48 business hours.